Policies and Returns
Index
Terms and Conditions
Last Updated: February 14, 2024
1. Acceptance of Terms:
By accessing or using the services provided by Zeta Technology Limited, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.
2. Changes to Terms:
Zeta Technology Limited reserves the right to modify or replace these Terms and Conditions at any time. Notification of significant changes will be provided through our website. Continued use of our services after such modifications constitutes acceptance of the new terms.
3. Use of Services:
You agree to use Zeta Technology’s services solely for lawful purposes and in a manner consistent with applicable laws and regulations. You also agree not to engage in any activity that interferes with or disrupts the integrity or performance of our services.
4. User Accounts:
Certain services may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Zeta Technology Limited reserves the right to suspend or terminate accounts at our discretion.
5. Intellectual Property:
All content on the Zeta Technology website, including text, graphics, logos, images, and software, is the property of Zeta Technology Limited and is protected by intellectual property laws. You may not reproduce, distribute, or modify any part of the content without our express written consent.
6. Third-Party Links:
Our website may contain links to third-party websites or services. Zeta Technology does not control or endorse these third-party sites. You acknowledge and agree that we are not responsible for the content or services provided by these external sites.
7. Limitation of Liability:
Zeta Technology Limited and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of our services.
8. Indemnification:
You agree to indemnify and hold Zeta Technology and its affiliates harmless, from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of our services or violation of these Terms and Conditions.
9. Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of Jamaica. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts in Jamaica.
10. Contact Information:
For any questions or concerns regarding these Terms and Conditions, please contact us at [contact email].
Thank you for using the services of Zeta Technology Limited.
Return and Refund Policy
Last Updated: February 14, 2024
1. Returns:
We want you to be completely satisfied with your purchase from Zeta Technology Limited. If you receive a product that doesn’t meet your expectations, you may return it within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Process:
To initiate a return, please follow these steps:
* Contact our Customer Service team at [customer service email] to obtain a Return Authorization (RA) number.
* Clearly mark the RA number on the outside of the package.
* Send the item to the address provided by our Customer Service team.
3. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
4. Exchanges:
If you need to exchange a product for the same item, please contact our Customer Service team to arrange the exchange. We will provide you with the necessary instructions.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team immediately. We will guide you through the return process and provide a replacement or refund as needed.
6. Shipping Costs:
Return delivery costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will provide instructions for return shipping.
7. Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe, first check your bank account. If the refund is not visible, contact your credit card company or bank. It may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].
8. Cancellation of Orders:
You may cancel your order within 1 hour of placing it, provided the order has not yet been shipped. To cancel an order, please contact our Customer Service team as soon as possible.
9. Policy Updates:
Zeta Technology reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Contact Information:
For any questions or concerns regarding our Return and Refund Policy, please contact our Customer Service team at [customer service email].
By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Thank you for choosing Zeta Technology.
Warranty Policy
Last Updated: February 14, 2024
1. Limited Warranty:
Zeta Technology is committed to providing high-quality products backed by our warranty. This Limited Warranty covers defects in materials and workmanship under normal use for a specified period from the date of purchase.
2. Warranty Period:
The warranty period varies by product and is specified in the product documentation or on our website. Please refer to the applicable product information for details.
3. What the Warranty Covers:
This warranty covers defects in materials and workmanship of the product during the warranty period. Zeta Technology will, at its sole discretion, repair or replace any defective product under warranty.
4. What the Warranty Does Not Cover:
This warranty does not cover damage caused by:
* Normal wear and tear
* Accident, misuse, abuse, or neglect
* Unauthorized modification or repair
* Acts of nature, such as lightning, flood, fire, etc.
5. Warranty Claim Process:
If you believe your product is eligible for warranty service:
* Contact our Customer Service team at [customer service email] to initiate a warranty claim.
* Provide proof of purchase and a detailed description of the issue.
* Follow any additional instructions provided by our Customer Service team.
6. Warranty Services:
* If the product is within the warranty period and meets the warranty criteria, Zeta Technology will repair or replace the defective product.
* If the product is no longer available or discontinued, Zeta Technology reserves the right to replace it with a similar product of equal or greater value.
7. Return Delivery:
For warranty claims, the customer is responsible for shipping the product to Zeta Technology. Zeta Technology will cover the cost of return delivery for the repaired or replaced product within the warranty period.
8. Warranty Exclusions:
This warranty is non-transferable and applies only to the original purchaser. Zeta Technology is not liable for any indirect, consequential, or incidental damages arising from the use of our products.
9. Disclaimer:
Zeta Technology reserves the right to modify, suspend, or discontinue any aspect of the warranty policy at any time. The warranty provided herein is in lieu of all other warranties, express or implied.
10. Contact Information:
For any questions or concerns regarding our Warranty Policy, please contact our Customer Service team at [customer service email].
Thank you for choosing Zeta Technology Limited.
Privacy Policy and Data Processing Statement
Last Updated: February 14, 2024
At Zeta Technology, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or interact with our services.
1. Information We Collect:
We may collect personal information, including but not limited to:
* Contact details (name, email address, phone number)
* Billing and shipping information
* Purchase history
* Device and browser information
* IP address
2. How We Use Your Information:
We use the collected information for the following purposes:
* Processing and fulfilling your orders
* Providing customer support
* Personalizing your experience
* Sending relevant updates and promotional materials
* Analyzing website performance and user behavior
3. Data Security:
We implement industry-standard security measures to safeguard your personal information. These measures include encryption, secure browsing protocols, and restricted access to personal data within our organization.
4. Third-Party Services:
We may use third-party services to enhance our website and services. These services may collect and process data, and their privacy practices are governed by their respective privacy policies.
5. Cookies and Tracking:
Our website uses cookies to enhance user experience and track website analytics. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
6. Data Sharing:
We do not sell, trade, or share your personal information with third parties for their marketing purposes. We may share information with trusted service providers who assist us in operating our website and services.
7. Consent and Opt-Out:
By providing your information, you consent to our Privacy Policy. You have the right to opt-out of promotional communications. You can manage your communication preferences by following the instructions in our emails or contacting us.
8. Children’s Privacy:
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
9. Your Rights:
You have the right to access, correct, or delete your personal information. To exercise these rights or inquire about your data, please contact us at [contact email].
10. Policy Updates:
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Information:
For questions or concerns regarding our Privacy Policy, please contact us at [contact email].
By using our website, you agree to the terms outlined in this Privacy Policy.
Thank you for choosing Zeta Technology.
Delivery Policy
Last Updated: February 22, 2024
Thank you for choosing Zeta Technology. This Delivery Policy outlines important information regarding the delivery of our products to ensure a transparent and satisfactory shopping experience.
1. Processing Time:
Orders are typically processed within 3 hours of receipt. During high-demand periods or promotions, processing times may extend, but we strive to dispatch your order as quickly as possible.
2. Delivery Methods:
We offer various delivery options based on your location and preferences. Delivery methods and associated costs are displayed during the checkout process. Please choose the option that best suits your needs.
3. Estimated Delivery Times:
Estimated delivery times vary based on the delivery method selected and your location. Once your order is sent off, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
4. Delivery Delays:
While we strive to meet estimated delivery times, unforeseen circumstances or external factors may cause delays. Zeta Technology is not liable for such delays but will make every effort to keep customers informed of any issues affecting delivery.
5. Tracking Information:
Once your order is sent off, you will receive an email with tracking information. You can track your order using the provided tracking number on the carrier’s website.
6. Undeliverable Packages:
In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer or if the package is refused, we will contact the customer to rearrange delivery. Additional delivery charges may apply.